I was appalled to see this video, where the staff at a Chinese bank are being spanked for poor performance.
Punishing people is never a route to improved performance, it just creates a culture of fear, and fear is not really a motivator. Yes it can motivate people short-term but it’s definitely not going to build good rapport and a highly engaged staff, which should be the aim of any leader.
It doesn’t even look like this was something that might have been done in jest, which is hardly an excuse, but could be understood, it looks like this is a serious attempt to discipline staff.
Staff learn and improve when we show them what they did wrong, and what they can do to improve.
Spanking them is just punishment, it’s not educational and not acceptable.
How would you feel if this happened to you? What would your reaction be?
I don’t believe that I would have stood there and have accepted it.
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