“A crisis creates the opportunity to dip deep into the reservoirs of our very being, to rise to levels of confidence, strength, and resolve that otherwise we didn’t think we possessed.” -Jon M. Huntsman Sr.
The success of every business depends on the risks the entrepreneur is willing to take. The higher the risk, the higher the rewards. However, not every risk is calculative and predictable.
In the prevailing scenarios, the industries’ environmental, economic, and working conditions keep fluctuating. This uncertainty elevates the risks beyond the control, resulting in a business crisis.
Such circumstances call for leaders to implement the following response plans to safeguard the business and minimize loss.
As soon as you learn about the crisis, confirm the news from authentic and reliable sources. Avoid relying on the news provided by new organizations with specific agendas and social media channels. Such information is likely to be incomplete, biased, or inaccurate.
Instead, communicate with your managers, human resource department, and other trustable resources. Bear in mind that transparency in communication is extremely important here. Be wary of any person or communication source that might have personal intentions involved with the crisis.
Follow the 3Rs: Review, Repeat, and Reinforce when you get accurate information. Involve your attorney as soon as you get the insights and take the next steps under their supervision. Believe it or not, it will help mitigate the loss and monitor the situation.
Time is of the essence during uncertain circumstances. So, as a leader, it is your responsibility to understand the scenario and act quickly. In fact, in some scenarios, you need to be proactive and tackle the spark before it turns into a blaze.
Suppose your manager has been falsely accused of sexual harassment. During an internal investigation, it was discovered that the blame was sheer out of jealousy.
In such a scenario, you can support the wrongfully accused manager by suggesting a Highly skilled sex crime attorney for their defense and providing evidence to support the case. The attorneys, with their expertise and knowledge, can protect the defendant’s rights and provide them justice.
You, on the other hand, with your smartness and quick actions, gain the trust of other innocent employees and establish your credibility. Moreover, the proactive approach will lower the rate of such cases and enhance the overall business environment.
It is not feasible for business leaders to walk around the premises and talk to every employee. However, during times of crisis, their accessibility is vital to learn about the concern of teams and assure them about the situation.
Simply put, make sure you are available to employees to address their needs and encourage them. Of course, the circumstances will be disheartening for you as well. But, you must not let it reflect when communicating with others. Be calm and answer the employee’s queries, so they feel confident.
Your availability will motivate them to continue working and provide their best to the organization. Understand that communication, workflow, and employee trust must not get hampered because of the unavailability of a leader. Instead, use it as an opportunity to build a strong and unbeatable team.
As the situation gets under control, you must draft a plan for the future. It should be focused on boosting employee morale, business recovery, and getting things back on track. As a leader, you must understand that things will not be the way they were before. So, you must create a flexible plan.
Learn about the root cause of the crisis and center your plan to prevent similar situations in the future. For instance, if the issue arises due to poor communication, you can create a strategy to improve the channels.
Focus on rebuilding your team with frequent stress-relieving activities, appreciating employee work, and providing training. You can conduct dispute-redressal meetings to maintain a healthy spirit and lower the cases associated with jealousy. Build personal, relational, and cultural foundations to consistently encourage the employees and empower them.
To Sum It All Up
Regardless of how robust and foolproof your business is, the absence of a crisis management plan can cause severe loss. Therefore, a leader must stay proactive and work with a reliable team to manage the crisis and lower its impact.
The key here is an open line of communication to discover the issue, and timely resolve them. Doing so will ensure that you eliminate all the potential risks that could arise due to internal operations.