Work disruptions, lower productivity, project failure, absenteeism, turnover, and termination are all negative outcomes of workplace conflict. Performance can be positively or negatively impacted by a variety of factors, some of which include internal conflicts within the organization. Conflicts are typically viewed as undesirable.
Because it is associated with hostility, hatred, and unpleasantness, it is regarded as detrimental to the functioning of an organization. For that, training in conflict management may be needed to implement. Here is what you should know about workplace conflict’s impact on performance:
When employees from different backgrounds and with different priorities work together, conflict can occur in any organization. Insults, non-cooperation, bullying, and anger are all ways conflict can be expressed. Workplace conflicts can have a significant impact on employee performance in several ways, including:
– Decreased productivity: When employees are caught up in conflicts, their focus is diverted from work, leading to a decline in productivity.
– High staff turnover: Conflicts can cause employees to quit their jobs, leading to a high staff turnover rate, which can be costly and disruptive for organizations.
– Reduced collaboration: Conflicts can make it difficult for employees to work together. This lack of collaboration can result in missed opportunities for innovation, teamwork, and growth.
– Increased absenteeism and turnover: Conflict can create a toxic work environment that can lead to increased absenteeism and turnover. Employees may feel disengaged or demotivated, and some may even feel compelled to quit their jobs.
– Poor employee morale: Conflict can be draining and stressful for everyone involved. It can create a negative work environment that can lower team morale and decrease employee engagement.
Companies are responsible for ensuring the safety of their employees and customers. A successful de-escalation training program can reduce liability claims from hostile or aggressive situations, ultimately saving the company money. But it can also:
– Improve employee morale and safety. Employee morale and safety can be improved when staff has the confidence and knowledge to handle difficult situations. Addressing potentially explosive situations with diplomacy and respect ensures a safer work environment.
– Enhance customer experience. Customer experience is essential, and how employees handle difficult situations can significantly impact customers’ perception of the company. Employees who are trained in de-escalation techniques can diffuse conflicts and help customers feel heard and valued, improving customer loyalty and retention.
– Mitigate negative reviews and publicity. A negative interaction with a customer can quickly spread online and harm a company’s reputation. Implementing de-escalation training programs can help mitigate negative reviews and publicity, as customers are less likely to feel the need to share negative experiences if an issue is handled effectively and respectfully.
– Meet legal and ethical obligations. Some industries, such as healthcare and law enforcement, have legal and ethical obligations to ensure that patients or clients are treated respectfully and without harm. By meeting these obligations and providing high-quality care, organizations can build trust with their clients and patients, leading to better outcomes and increased satisfaction. De-escalation training can help employees in these industries understand how to manage difficult situations without resorting to violence or aggressive behaviour.
Overall, de-escalation training is a valuable investment for any organization that interacts with customers or clients. It can improve employee morale, enhance the customer experience, mitigate negative publicity, meet legal and ethical obligations, and ultimately lead to a more successful and reputable organization. Organizations need to have effective conflict management strategies to minimize the negative impacts or use those stressful situations to strengthen interpersonal relationships.