Ellipsis Advisors’ founder and CEO Hans Hickler is an executive coach and serves as an adviser to CEOs worldwide. He provides his advisory services to CEOs of multinationals, entrepreneurs, and social entrepreneurs after having spent over 15 years as a CEO in several different countries. Hans is a speaker on social inclusion in business models and values-based leadership.
Hans answers the 20 questions on Leadership Development.
1 – Do you believe emotional intelligence is a skill that can be developed?
I do believe that it is a skill that can be developed, and should be developed ongoing. There is a lot of stuff being written about empathy in leadership and often it sounds like it’s a quick skill development. I believe we are born with empathy skills, but they must be developed, like a motor skills. It is an ongoing process of self awareness that translates into a more compassionate leadership style. Where we start on this curve is a function of our personal traits but it can be developed; and frankly, should be on every leader’s agenda
2 – Do you agree that of all the skills of leadership, listening is the most valuable? – and one of the least understood
It is definitely a critical one. In general, we talk (transmit) more than we listen (receive) and having n awareness to listen, be present and get input as part of our leadership process is important. Is it the most important? I’d say its up there along with generating trust, transparency, vision, motivation.
3 – Should leaders take action to create a “happy” environment for their people?
I think leaders should create a work environment that is conducive to productivity as well as conducive to employees’ well-being. This includes happiness, but also safety, comfort, networking… Creating a good environment that motivates employees, collectively and individually is a function of the physical environment and the leadership environment that a leader creates.
4 – How do you get leaders to realize that they need to develop further?
When you have regular meetings, the right kind of discussions with your employees, this happens naturally. Such meetings include all aspects of their job, their network, their performance, their career aspirations, work/life balance & skill development. When our performance reviews, talent management discussions are robust, when we listen to the needs and desires of our employees, and when we are clear about our expectations & performance, then we create a mutual understanding and a joint accountability of development opportunities
5- Should “high potential” employees know of their status?
Definitely. If you are having performance management discussions with your employees, they should know exactly how you feel about their performance and their potential for advancement. And they should know what they need to do to meet your expectations and their objectives. Having said that, there is a difference between individual feedback, and broadcasting a select group of high-potentials to the organization. I have seen organizations do that that and I completely discourage it.
6 – What are the workplace behaviors you have observed that have the most negative impact on organizational success?
7 – What have you found is the biggest hurdle to getting Succession Planning implemented?
Succession planning is that last piece of the Talent Management process – we have identified our talent, identified our non-performers. Maybe we have even identified the critical positions in our organization needed to achieve our plan. But when it comes to talking through succession planning we usually find ourselves trapped in two areas:
1. We look only within our network of candidates as opposed to really discussing the company-wide talent pool
2. We have that small group of names that keep popping up as successors for too many key positions
My experience has been that, rather than having succession planning as a separate agenda item, have it be part of the discussions on key individuals and key positions
8 – How often should Talent Review meetings occur?
Once a year is realistic, although I have found that once this process really becomes engrained in culture, it is part of management agendas 2-3 times a year with one of those times being a dedicated talent Management meeting
9 – Should Talent Profiles (internal resumes) include a photograph of each employee?
No. Why is this necessary other than opening doors for discriminatory practices or perceptions.
10 – Can you teach old dogs new tricks?
Yes. If the dog is willing to learn new tricks, are hungry for change or opportunity.
11 – Is relationship building the cornerstone of successful Leadership?
It is definitely one of the key cornerstones to leadership. I spend a lot of time coaching on the importance of good networking as a critical component to being able to effectively do one’s job. Networking is not about career building. Its about recognizing that we do very little alone; that we depend on others in our company, outside our company to get things done, to learn, to gain perspective.
12 – Leadership Lessons from the Movies – what’s your favorite Movie?
One of my favorites is The Big Lebowski. There are lots of subtle lessons in that movie, often taught in not so subtle ways. The importance of listening, think before acting, don’t take yourself too seriously, know what you stand for.
13 – Are Leaders Born or Made?
Both. I think some people have the knack and the desire to lead while others are not inclined to, not excited by the prospect. But I do believe that if someone wants to become a good leader, with the right elements, they can – desire/hunger, empathy and courage to show your vulnerability, desire to learn, seeking good leaders to work for, valuing diversity of experience, building a network of mentors, copying shamelessly, willingness to hire people better than themselves.
Be a good follower – I believe that to be a good leader you have to be willing to follow, to learn how to make your leader successful and to want to do that.
14 – How are you using Social Media for your personal leadership development?
I am a huge Linkedin fan. I join groups and read articles and postings daily – I dedicate at least 30 minutes a day to reading and networking with colleagues on Linkedin. I spend another 30 minutes a day reading news content on the internet through news aggregation apps. I plan one webseminar /qr.
15 – Leaders Develop Themselves First! Don’t You Agree?
Not sure about first but I am a firm believer that learning should never stop. I haven’t met a great leader who doesn’t read voraciously, who isn’t constantly searching for new perspectives. I believe great leaders have an inherent self-improvement plan – they may not articulate it but when you observe them you see it – they are curious by nature, look for perspective, look for new ideas and how those can be adapted to fit their needs and opportunities.
16 – Can you train people to be authentic?
I don’t think so. I think people need to want to be authentic with themselves and in their dealings with others. It starts with self awareness, with really wanting to understand yourself better. What makes you tick, your strengths and weaknesses, your style, your character, your values. Its not a comfortable exercise but hugely rewarding. None of us like to be vulnerable, and even less do we like to share our vulnerability. But self awareness, and manifesting that in all facets of your life is necessary for us to be authentic with ourselves and with others
17 – How important do you think it is to prepare the next generation for leadership before they enter the workplace?
Extremely. Good leaders bring with them a combination of experience, skills, values and style. Some elements of all of these happen in the workplace and with time; but all of these also manifest themselves before entering the workplace. In fact, as our world becomes smaller, as global imperatives touch all of us, as business becomes more global, and as awareness of social imperatives grows, we find that preparing the next generation earlier for new doctrines of leadership becomes more critical.
18 – Can a manager be a coach?
I think a manager’s obligation is to develop their employees both in practical tasks and leadership skills. While these are coaching attributes, I don’t believe that a manager can be a good coach for their employees, as coaching requires distance, perspective, the ability to coax the employee out of their element, out of their day to day. For that, having a mentor or coach that is not part of the organization is critical. Also, many coachable moments are about relationships, reading people and situations – discussing those, learning from those with the ecosystem that is creating the dynamics is not always helpful enough
19. How does internal training compare to external training?
I think there is room for both, even in leadership training. the important thing is that training is part of a defined, well-constructed curriculum defined by the company, and tailored to the employee. In addition, all training must be part of a development plan agreed between manager and employee. Part of that process is follow-up discussion and learning
20. What have you found to be the most effective methods for maximizing the “stickability” of learnings from leadership workshops and other educational events?
Engaging learning, applicable to my job. Going through the training with people i respect and admire and people I work with (if internal training). In all cases, if the training is applicable, either through tailored case studies or relevance to the job. Finally, most important is that as managers, we take ownership for the training plan of our employees right alongside them. We are part of developing the training plan with them, and we follow up and discuss learnings, make sure that real situations in the workplace are discussed in context of training that was received.
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